15 Comments

  1. Medtronic have a 24 hour , 7 days per week, customer service, full express replacement within 24hours, no questions asked and the cgm has good bgl reliability and is cheaper then the Free Style Libra.

    I guess my only disappointment with this whole Freestyle Libra was the build up to an “affordable” way to monitor via scanning. I have never used it so i cannot comment on it’s reliability rate but you can asked the company for the data they must hold on it’s reliability rating and who did the research.

    I had some concerns and Medtronic immediately took affirmative action and have found them to be highly professional.

    Good to get some feedback on the Freestyle Libra. Thanks Frank

    • Amy Rumley

      I just started with the Libre December 2017
      On my second sensor and the meter quits. Iris 7pm at night and I left a message on FB. What in the world ….this has changed my life in 2 and 1 half weeks

  2. Rick Phillips

    I agree Frank. I try to only do business with companies with a 24 / 7 customer support service.

    I referred your blog to the TUDiabetes.org blog page for the week of August 1, 2016.

  3. Jesús

    Thanks for your blogs and posts about Diabetes, Frank.
    I’ve been using FreeStyle Libre from 4 months now. I faced many problems with sensors, but also with readers. Three readers up to now have died after an error message like you describe here. I’m getting crazy with the readers. After these three died, i’m starting to think that the charger provided by FreeStyle within the reader box doesn’t provide the right current for the reader and this sooner or later crashes. I had to call FreeStyle support all that times and ask for a replacement. No problem on that, support is quite good when these problems happen.

    • Thanks for reading. Ive also heard that the reader can be temperature sensitive if you’re in an extreme climate. But yes, in my experience customer service have been excellent. Were they able to fix the problem with your reader?

      • Jesús

        Well last months were Winter here in Spain, the last 2 were Spring. But we are having very smooth temperatures here. I think the problem is more related with the power supply. Chargers should be introducing some problems when charging the reader. Maybe some overcurrent 🙁 no idea.
        The solution with the faulty reader is as the previous ones just to send me a replacement. After sending the faulty one back to the company, I don’t know how they fix it.

  4. Jon

    I used this a year or 2 back (buying it at an apparently considerably lower price that other alternatives), hoping /expecting (stupidly) it would change, or at least improve my miserably paranoid diabetic life… but alas, this is the WORST item I have ever wasted my time over. I have changed the reader 3 times due to just “not working” I dont know how many sensors have passed my way both in warantee or purchased. I have never reached 2 weeks on them. I think at best, 8 or 9 days, and that was only when i was pretty much vacuum packed and certain to not touch a shower, nor sweat nor contact anything that could detach it. However usually really 5 days is a more realistic number. Despite the BS indicated you certainly cannot swim at any depth, have a shower or even brush against hedges (yes not a joke) without it giving out signals or detaching. My levels continunally provide differences of 70-100 so this is not reliable. For some reason on my national health plan in Europe it has finally been accepted – ie. I get 2 free a month. I really thought they’d got it working finally. Now I know these are free, but honestly, the same problems are existing, after literally 24 hrs, applied correctly, no showering, no rugby playing, but just being calm, the same results, it detached slightly and giving very erratic results compared to the normal blood strip tests. twice this has happened. I would really advise against this to anyone who considers this item the low cost of the sensors that dont work and leave you very neurotic during the day is quite easily offset by sensors that cost a bit more but actually work. I actually had medical professionals applying a sensor to me, just in case I was doing something wrong.
    I have no idea how on earth a health system has permitted these things to enter into the market, I thought they had to pass certain tests….?
    Seriously its frightening, its worrying, and its left me in a more neurotic mess than before

    • Sorry to hear your experience with the Libre hasn’t been a great one. The feedback I’ve gauged from the diabetes community here in Australia is divided. Some people love it, while others say it’s not accurate. Everyone is different, I suppose. Thanks for your comment.

    • Maree

      I’m in Australia too and I’ve been using them for almost a year- I love it even though I’ve had my fair share of faults and issues! Customer servce have always provided replacements and as I lead a very active life-style it is a real life saver!

      I also swim every day with it (plus I exercise and sweat A LOT) so I’m surprised to hear previous person (Jon) could not even shower with it! How frustrating!

  5. Craig

    Your lucky to get such good support. Out of 7 sensors 3 have failed. The latest lasted 1 day. I complained about the previous 2 failures. I filled out the online feedback as requested and of course heard nothing back. I think next stop is consumer affairs.

  6. Trish

    I have been using since August 2016. Have had several sensors fail and have been replaced quickly. My reader is telling me “connected to computer “ and won’t scan. It is Saturday morning and no service until Monday. I have a spare reader but will have to replace sensor which still has ten days to go. This is $200 worth in one hit and I will lose all my history on reader. Anyone else with same problem? Trish

    • Yes, we have the same problem with our Daughter’s Libre at the moment. The reader is telling her “connect to computer” and won’t read. She can always take her blood sugar with a stick and her old meter but we told her she would get rid of the needle sticks if she decided to keep going with it. I am not sure that she will since we don’t trust it enough yet.

  7. Philip Skehan

    I have been using Libre for about two years and like others who have posted here, I have had many problems with defective readers and sensors.

    It is correct that Abbott will send out replacements quickly from a Sydney warehouse. But, I have had nothing but drama dealing with their call centre, who I think are based in Manilla. Maybe it is a cultural thing but you cannot simply state your problem and move on. Nearly every call takes an interminable period of time. They needlessly repeat back what you have said and ask for affirmation over and over. I suspect that they have a tick a box form that they are pressured to get right and are being monitored. For a product that has the same ongoing issues why can’t we just be able to lodge notice of a defect online?

  8. Libre looper

    Thanks for this blog it has generated a lot of interesting comments. I’ve been using libre with blucon night rider of a couple of months. Of 4 sensors 3 have failed at 4 days 9 days and 2 days.
    First they start reporting really low numbers like 2.4 when a blood test reveals 10.5. Up to 8 off!
    Then it starts reporting not available try in 10 mins. In the error log will be the dreaded E3, 373P
    I agree with the support they go through a checklist of tests then send out a replacement, they are very guarded on questions about how often sensors are failing. The good news is that replacements come express usually 1-2 days only. At first I was worried that the blucon device was killing the sensors but after reading here I suspect its just that these things really are likely to fail often which is why they do not seemed surprised and quickly agree to send a replacement. It will be great when the libre sensors quality improves (it can’t get worse) and when they finally get on to the ndss subsidy list in Australia …. Sound of political can being kicked down the road.

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